prk365 Privacy Policy

1. Who We Are

prk365 is an online gaming and sports betting platform serving players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and other cities. For the purposes of this Privacy Policy, prk365 is the data controller responsible for the personal information you provide when registering and using our platform.

We take our obligations as a data controller seriously. Our platform is operated under internationally recognised standards for data protection and security, and we are committed to handling your personal information with the care and respect it deserves.

2. Data We Collect

prk365 collects personal data that falls into four primary categories: identity data, financial data, technical data, and behavioral data. A full breakdown of the specific data points within each category is provided in the "Categories of Personal Data" section above.

We do not collect special category data (such as medical information, religious beliefs, or political opinions) unless there is a specific, documented need — for example, where a player makes a responsible gaming request that involves health-related context.

3. How We Collect Your Data

3.1 Directly from You

The majority of personal data prk365 holds is information you provide directly to us. This includes:

• Information submitted during the account registration process (name, date of birth, CNIC, contact details);
• Payment and financial information entered when making deposits or requesting withdrawals;
• Correspondence submitted through our customer support channels, including live chat and email;
• Responses to surveys, promotions, or feedback requests that you choose to participate in;
• Identity verification documents uploaded in response to our Know Your Customer (KYC) requirements.

3.2 Automatically

When you access and use the prk365 platform, certain technical data is collected automatically via cookies, server logs, and similar technologies. This includes your IP address, device identifiers, browser configuration, session duration, pages visited, and in-platform actions taken. This data is used primarily for security, fraud detection, and platform performance monitoring.

3.3 From Third Parties

In limited circumstances, prk365 may receive data about you from third-party sources, including:

• Payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard) who confirm transaction status;
• Identity verification service providers engaged to assist with our KYC obligations;
• Fraud prevention and anti-money laundering screening services;
• Responsible gaming databases, where you have placed yourself on a self-exclusion register.

4. Legal Basis for Processing

prk365 processes your personal data on the following legal grounds:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract with you
Processing deposits and withdrawals	Performance of a contract with you
Identity verification (KYC)	Legal obligation
Anti-money laundering checks	Legal obligation
Fraud prevention and security	Legitimate interests of prk365
Responsible gaming monitoring	Legal obligation and legitimate interests
Marketing communications (opted-in)	Your consent
Platform analytics and improvement	Legitimate interests of prk365

5. How We Use Your Data

prk365 uses the personal data we hold about you for the following purposes:

• Account administration: Creating, maintaining, and securing your prk365 account;
• Transaction processing: Verifying, processing, and recording all PKR deposits and withdrawals through supported payment channels;
• Identity verification: Complying with Know Your Customer (KYC) requirements and verifying your age (21+) and identity;
• Fraud and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorised account access;
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and enforcing self-exclusion orders where applicable;
• Customer support: Responding to your queries, complaints, and account-related requests;
• Platform improvement: Analysing how players use the prk365 platform to improve features, performance, and the overall user experience;
• Marketing (with consent only): Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications. You may withdraw consent at any time via your account settings.

6. Data Sharing & Disclosure

prk365 does not sell or rent your personal data to third parties. We share data only in the following limited circumstances and always subject to appropriate data protection safeguards:

• Payment processors: Financial data is shared with your chosen payment provider (e.g., JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, Visa, Mastercard) solely to process your transaction;
• Identity verification providers: Identity documents and data are shared with KYC service providers to fulfil our verification obligations;
• Fraud and AML screening: Where required, data may be shared with anti-fraud and anti-money laundering screening services;
• Regulatory and legal authorities: prk365 will disclose data to competent authorities where required by law, court order, or regulatory direction;
• Responsible gaming registries: Self-exclusion status may be shared with responsible gaming databases to enforce cross-platform exclusion where applicable;
• Service providers: Strictly vetted third-party technology and infrastructure providers who process data on our behalf under binding data processing agreements.

All third-party service providers engaged by prk365 are contractually required to process data only for the purposes specified by prk365 and to maintain appropriate technical and organisational security measures.

7. Cookies & Tracking Technologies

7.1 What We Use

The prk365 platform uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate core platform functionality, maintain your logged-in session, detect fraud, and gather aggregated analytics about platform usage.

7.2 Types of Cookies

• Essential cookies: Required for the platform to function. These cannot be disabled without breaking core functionality such as login sessions and secure payment flows;
• Security cookies: Used for fraud detection, bot prevention, and detecting suspicious login activity;
• Analytics cookies: Used to understand how players navigate the platform so we can improve user experience. Data collected is aggregated and not linked to individual identities;
• Preference cookies: Store your platform preferences such as language settings and notification choices.

7.3 Managing Cookies

You may manage non-essential cookies through your browser settings. Please note that disabling essential or security cookies will affect the functionality of your prk365 account and may prevent login or transaction processing.

8. Data Security

prk365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including financial details and identity documents;
• Role-based access controls ensuring that staff can only access data necessary for their specific role;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication requirements for access to internal systems holding personal data;
• Incident response procedures to detect, contain, and notify affected parties of any data security incidents in a timely manner.

While prk365 takes all reasonable precautions, no system is entirely immune to risk. In the event of a data security incident affecting your personal information, we will notify you as required by applicable law.

9. Data Retention

prk365 retains personal data for as long as your account remains active and for a further period as required by applicable legal, regulatory, and financial record-keeping obligations. In general:

• Account and identity data is retained for a minimum of five years following account closure, in line with anti-money laundering record-keeping requirements;
• Transaction records are retained for a minimum of five years from the date of the transaction;
• Communication and support records are retained for three years from the date of the last interaction;
• Marketing consent records are retained for the duration of your account and for two years following account closure or consent withdrawal.

Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be associated with any individual.

10. Your Privacy Rights

As a prk365 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You may request a copy of the personal data prk365 holds about you;
• Right to rectification: You may request correction of any inaccurate or incomplete data we hold;
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that this right is subject to overriding legal obligations such as AML record-keeping requirements;
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances;
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to data portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.

prk365 will respond to all verified data rights requests within 30 days. Where a request is complex or numerous, we may extend this period by a further 60 days with notice to you.

11. Children & Minors

prk365 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes age verification steps specifically designed to prevent access by minors. If prk365 discovers that an account has been registered by a person under 21, the account will be immediately suspended, the data will be deleted, and any balance associated with the account will be forfeited in accordance with our Terms & Conditions.

If you believe that a minor may have registered a prk365 account, please contact us immediately at [email protected] so that we may investigate and take appropriate action.

12. International Data Transfers

prk365 primarily processes data within secure data centre infrastructure. In circumstances where personal data is transferred to or accessed from outside Pakistan — for example, where a third-party service provider operates internationally — prk365 ensures that appropriate safeguards are in place, including contractual data protection clauses that require the recipient to protect your data to the same standard as required under this policy.

prk365 does not transfer your financial payment details internationally without the express involvement of your chosen payment provider (e.g., Visa or Mastercard), whose own data transfer and security standards govern those transactions.

13. Updates to This Policy

prk365 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. Where changes are material, we will notify registered account holders via their registered email address or through an in-platform notification prior to the changes taking effect. The "Last updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this policy periodically to stay informed.

Your continued use of the prk365 platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated policy. If you do not agree with any changes, you should cease using the platform and may request account closure.

14. Contact Our Data Protection Team

If you have any questions, concerns, or complaints about this Privacy Policy or how prk365 handles your personal data, please reach out to us:

• Email: [email protected]
• Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
• Response time: We aim to acknowledge all privacy-related enquiries within 24 hours and provide a full response within 30 days
• Support hours: 24/7 via in-platform live chat for urgent account-related privacy concerns